The Importance of Quality Control

Many construction companies tout quality, but few inspect their work after completion. As one of the few window companies that have all employee installers, HEGG Windows & Doors has always prided itself on first-class installation services. But how can we guarantee that our work is the best that it can be? Our Quality Control Specialist is there to make sure that all our installations are top-notch, no matter how big or small the project may be.

So, what does a Quality Control Specialist do? A couple of days after the installation concludes, the customer will receive a phone call to schedule a Quality Control walk-through. Our Quality Control Specialist visits every single job after the installation to make sure that things were installed correctly and to identify any potential service items. This individual has a checklist to review for each installation, ensuring that our employees are following best practices no matter what job they are on that day. In addition to inspecting each item that was installed, the Quality Control Specialist reviews the product with the homeowner to make sure all questions are answered and that the homeowner knows how to properly operate their new windows or doors. At the conclusion of the walk-through, the Quality Control Specialist provides the customer with the warranty paperwork for the project.

Countless home improvement companies advertise their focus on customer satisfaction and quality, but at HEGG we wanted these elements to be part of our DNA. Is a Quality Control Specialist a necessity for most home improvement companies? Probably not. But for HEGG, it exemplifies our commitment to excellence in everything that we do. We want to take care of our customers from the day they first contact us to after their products are installed, and our Quality Control Specialist ensures that nothing gets lost in the installation process. We believe it adds tremendous value to the customer experience, and it is an important element of a successful project.

Are you looking to replace some windows or doors in your home? Let us show you why HEGG’s commitment to customer service goes above and beyond the rest of the industry. Click here or call 614-761-0890 to schedule an appointment.

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Customer Reviews

At HEGG Windows & Doors, we strive to provide the best customer service in the industry. But don’t just take our word for it, check out some of our amazing customer reviews below.

I'm a big fan of HEGG Windows because of their customer service, attention to detail, and amazing communication. I had got several quotes before deciding on HEGG and what helped with my decision was that they are a local company, sales was not pushy, professional, price was reasonable, and communication/follow-ups were so nice. The installers were great and the quality inspection afterwards was helpful - they already found something to fix (hardware replacement) and are on it! I feel really taken care of. Thank you HEGG! Will definitely look for you for more windows in the future.

Anita K.

Probably the best company I’ve ever dealt with for home improvement. We just had a small, one door project and I felt like they treated us like we had a huge whole house window install. Communication was excellent from the company at every step. Final product was high quality, and they even did a follow up inspection to make sure we were satisfied. I will definitely use this company again when the need arises.

David L.

Highly recommend Hegg Windows and Doors! Knowledgeable, professional, communicative, great selection, and low pressure sales approach! Recently had sliding doors, 3 season room windows, entry doors replaced. Very happy with end result. The walk-through after installation addressed any questions or adjustments needed. They even caulked and touched up paint inside and out! A rare company built on customer satisfaction.

Laurie D.

The whole team was great to work with. They are skilled in what they do and very professional. We had a small job of replacing just two windows and they did an excellent job. We appreciated the follow up inspection and lessons on how to care for our new windows. Kudos to Josh, Virginia, and the whole team.

Anne B.

Excellent communication from the beginning of the process to the final QA walkthrough after the installation. This is the type of company you WANT to do business with rather than a company you have to work with. Excellent organization!

Jeff S.