HEGG WINDOWS & DOORS – Privacy Policy

Last Updated: Feb 23, 2026

This Privacy Policy explains how HEGG Windows & Doors (“HEGG Windows & Doors,” “we,” “us,” or “our”) collects, uses, and shares information when you use our website and online forms (the “Site”), and when you communicate with us.

By using the Site or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

• Name

• Phone number

• Email address

• Physical address or service address

• Details about your project or property

• Any other information you choose to submit through forms, quote requests, or communications with us

Information Collected Automatically

When you visit the Site, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages you visit and the time spent on each page

• Referring/exit pages and other usage data

We may use cookies and similar technologies to collect some of this information and to help improve the Site.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Providing quotes and responding to your requests or questions

• Scheduling appointments and delivering our products and services

• Communicating with you about your project or services

• Sending promotional offers and updates if you have opted in to receive marketing communications

• Operating, maintaining, and improving the Site

• Analyzing how the Site is used and improving user experience

• Complying with legal obligations and protecting our rights

If you provide your phone number, we may contact you regarding your quote request, appointments, or services.

If you separately opt in to receive marketing emails or SMS text messages, we may send you promotional offers, updates, and related marketing communications. Consent to receive marketing text messages is not a condition of purchase.

You may opt out of marketing communications at any time (see Section 6 below).

3. How We Share Your Information

We do not sell your personal information.

We do not sell, rent, or share your personal information, including your mobile phone number, with third parties for their marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and service providers necessary to deliver SMS services.

We may share your information in the following situations:

Service Providers

With third-party vendors and partners who help us operate our business, such as scheduling tools, marketing platforms, payment processors, SMS platforms, or installers. These parties are permitted to use your information only to provide services to us and are contractually obligated to safeguard it.

Financing and Partners

If you ask about or apply for financing or related services, we may share information with third-party financing providers or partners as needed to process your request.

Legal Requirements

When we believe in good faith that disclosure is required by law, regulation, legal process, or government request.

Protection of Rights

When necessary to protect the rights, property, or safety of HEGG Windows & Doors, our customers, or others.

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember your preferences

• Understand how visitors use the Site

• Improve the Site’s performance and user experience

You can usually set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

Marketing Communications

You may opt out of receiving marketing emails by following the unsubscribe instructions in the email.

If you receive text messages from us, you can opt out at any time by replying STOP to cancel or HELP for help. Message and data rates may apply.

Cookies

You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent.

7. Children’s Privacy

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Links to Other Websites

The Site may contain links to third-party websites that are not operated by HEGG Windows & Doors. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. SMS Messaging Terms

By opting in to receive SMS messages from HEGG Windows & Doors, you agree to receive text messages related to appointment reminders, quote follow-ups, promotions, and service updates.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at (614) 761-0890.

Consent to receive SMS messages is not required to purchase goods or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:

HEGG Windows & Doors
4150 Tuller Rd Suite 210
Dublin, OH 43017
(614) 761-0890